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Povesti adevarate din lumea celor care ofera ajutor la telefon clientilor de servicii/produse IT. Nu va minunati, sunt cat se poate de reale :

 

True stories from the Helpdesk...

 

1) Customer: My keyboard is not working anymore.

Helpdesk: Are you sure it’s plugged into the computer?

Customer: No. I can’t get behind the computer.

Helpdesk: Pick up your keyboard and walk 10 paces back.

Customer: OK

Helpdesk: Did the keyboard come with you?

Customer: Yes

Helpdesk: That means the keyboard is not plugged In.

 

2) Helpdesk: What antivirus program do you use?

Customer: Netscape.

Helpdesk: That's not an antivirus program.

Customer: Oh, sorry. Internet Explorer

 

3) Hi good afternoon, this is Martha, I can't print. Every time I try it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...

 

4) Customer: "I'm having a problem installing your software. I've got a fairly old computer, and when I type 'INSTALL', all it says is 'Bad command or file name'."

Tech Support: "Ok, check the directory of the A: drive-go to A:> \ and type 'dir'."

Customer reads off a list of file names, including 'INSTALL.EXE'.

Tech Support: "All right, the correct file is there. Type 'INSTALL' again."

Customer: "Ok." (pause) "Still says 'Bad command or file name'."

Tech Support: "Hmmm. The file's there in the correct place-it can't help but do something. Are you sure you're typing I-N-S-T-A-L-L and hitting the Enter key?"

Customer: "Yes, let me try it again." (pause) "Nope, still 'Bad command or file name'."

Tech Support: (now really confused) "Are you sure you're typing I-N-S-T-A-L-L and hitting the key that says 'Enter'?"

Customer: "Well, yeah. Although my 'N' key is stuck, so I'm using the 'M' key...does that matter?

 

5) Tech Support: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"

Customer: "Wow. How can you see my screen from there?"

 

6) Customer: "So that'll get me connected to the Internet, right?"

Tech Support: "Yeah."

Customer: "And that's the latest version of the Internet, right?"

Tech Support: "Uhh...uh...uh...yeah."

 

7) Customer: "My computer crashed!"

Tech Support: "It crashed?"

Customer: "Yeah, it won't let me play my game."

Tech Support: "All right, hit Control-Alt-Delete to reboot."

Customer: "No, it didn't crash -- it crashed."

Tech Support: "Huh?" Customer: "I crashed my game. That's what I said before. Now it doesn't work."

Turned out, the user was playing Lunar Lander and crashed his spaceship.

Tech Support: "Click on 'File,' then 'New Game.'"

Customer: [pause] "Wow! How'd you learn how to do that?"

 

8) The tech asked her if she was "running it under Windows." The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."

 

9)This is a true story from the WordPerfect helpline. Needless to say the help

desk employee was fired; however, the employee is currently suing the WordPerfect organization for "termination without cause." This is from the taped conversation leading up to dismissal:

 

"WordPerfect Technical Desk, may I help you?"

"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went away."

"Went away?"

"They disappeared."

"Hmm. So what does your screen look like now?"

"Nothing."

"Nothing?"

"It's blank; it won't accept anything when I type."

"Are you still in WordPerfect, or did you get out?"

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind. Can you move the cursor around on the screen?"

"There isn't any cursor: I told you, it won't accept anything I type!"

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find where the power

cord goes into it. Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

".......Yes, it is."

"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"

"No."

"Well, there are. I need you to look back there again and find the other cable."

"....... Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back of your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"

"No."

"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle - it's because it's dark."

"Dark?"

"Yes -the office light is off, and the only light I have is coming in through the window"

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power outage."

"A power... A power outage? Aha, Okay, we've got it licked now. Do you

still have the boxes and manuals and packing stuff your computer came in?"

"Well, yes, I keep them in the closet."

"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're too f--king stupid to own a computer."

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Deodata, desi pe jumatate adormita, ea simti mangaierile lui. La inceput timide, ca si cum i-ar fi fost rusine. Apoi, mangaierile devenira mai indraznete. Mai mult, si mai mult, pe tot corpul ei, mainile lui se plimbau cu nesat asa cum se intimpla... nu-si aducea aminte exact, cam cu 4-5 ani in urma. Senzatii pe care le credea uitate se intorceau. Memoria sentimentelor era vie, si o ajuta sa raspunda la fel. Mangaierile se ingramadeau, se repetau, el o invaluia, o intorcea. Acum era ca un virtej de senzatii de nedescris. Deodata... NIMIC. ABSOLUT NIMIC - Ce s-a intimplat? intreaba ea, surprinsa. Te rog, nu te opri, mai vreau! - Shhhh... incerca el sa o linisteasca, gata, am terminat! - Cum adica ai terminat??? - Gata, AM GASIT TELECOMANDA, dormi linistita!

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Tipuri de salarii in Romania

 

 

 

Salariul Ceapa: il vezi, il iei in mana si iti dau lacrimile.

 

Salariul Nenorocit: nu te ajuta la nimic, doar te face sa suferi, insa nu poti trai fara el.

 

Salariul Dietetic: te face sa mananci din ce in ce mai putin.

 

Salariul Ateu: te indoiesti de existenta lui.

 

Salariul Magic: face cateva miscari si dispare.

 

Salariul Furtuna: nu stii cand o sa apara si nici cat o sa tina.

 

Salariul Umor Negru: razi ca sa nu plangi.

 

Salariul Prezervativ: iti taie pofta.

 

Salariul Impotent: atunci cand ai mai multa nevoie te dezamageste.

 

Salariul Menstruatie: vine o data pe luna si tine 4 zile.

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Sotul intra seara in dormitor cu doua aspirine si un pahar cu apa. Sotia intreaba: - Asta pentru ce mai e ? - Pentru durerea ta de cap! - Dar nu ma doare capul ! - Te-am prins

:blink: :laugh: :o :(

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Din seria, primite pe messenger:

 

Cu regret va anuntam ca azi a murit Adi Minune… s-a spanzurat de un bonsai!

:blink:

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Nu stiu daca a mai fost, dar sunt 274 de pagini... Nu am citit tot.

 

Tipurile de salarii din Romania : Salariul Ceapa: il vezi, il iei in mana si iti dau lacrimile. Salariul Nenorocit: nu te ajuta la nimic, doar te face sa suferi, insa nu poti trai fara el. Salariul Dietetic: te face sa mananci din ce in ce mai putin. Salariul Ateu: te indoiesti de existenta lui. Salariul Magic: face cateva miscari si dispare. Salariul Furtuna: nu stii cand o sa apara si nici cat o sa tina. Salariul Umor Negru: razi ca sa nu plangi. Salariul Prezervativ: iti taie pofta. Salariul Impotent: atunci cand ai mai multa nevoie te dezamageste. Salariul Menstruatie: vine o data pe luna si tine 4 zile"... :blink:

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Nu stiu daca a mai fost, dar sunt 274 de pagini... Nu am citit tot.

 

Tipurile de salarii din Romania : Salariul Ceapa: il vezi, il iei in mana si iti dau lacrimile. Salariul Nenorocit: nu te ajuta la nimic, doar te face sa suferi, insa nu poti trai fara el. Salariul Dietetic: te face sa mananci din ce in ce mai putin. Salariul Ateu: te indoiesti de existenta lui. Salariul Magic: face cateva miscari si dispare. Salariul Furtuna: nu stii cand o sa apara si nici cat o sa tina. Salariul Umor Negru: razi ca sa nu plangi. Salariul Prezervativ: iti taie pofta. Salariul Impotent: atunci cand ai mai multa nevoie te dezamageste. Salariul Menstruatie: vine o data pe luna si tine 4 zile"... :blink:

 

A fost acu o pagina :laugh:

Editat de Oryon
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